Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@mineart.co.uk. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if it is defective, damaged or incorrect so we can evaluate the issue and make it right. Please include your order number and clear photos of the item and packaging.

Exceptions and non-returnable items

We cannot accept returns for personalized or custom-made products, sale items or gift cards. Contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to exchange an item is to request a return and, once it is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund has been approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since we approved your return, contact us at contact@mineart.co.uk.